Building Rapport with Customers Course
Boost call center performance with proven rapport-building skills. Learn empathy, active listening, de-escalation, and clear call flows to improve CSAT, FCR, and retention while turning tough customer conversations into loyalty and revenue.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Building Rapport with Customers Course gives you practical tools to create trust quickly, handle tough conversations, and keep people loyal. Learn empathy, active listening, mirroring, and clear call flow, plus ISP technical and billing basics. Use real call recordings, role-plays, and measurable KPIs like CSAT and FCR to improve performance, reduce churn, and deliver consistently positive experiences.
Elevify advantages
Develop skills
- Empathy and rapport on calls: use tone, scripts, and cues to build fast trust.
- Active listening and call flow: clarify, document, and drive first-contact resolution.
- De-escalation and retention: calm angry callers and turn complaints into loyalty.
- Mirroring and language matching: align tone and wording without sounding scripted.
- ISP tech and billing basics: explain fixes and charges in clear, simple language.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course