Tourism and Leisure Reception Officer Training
Master front-desk excellence for resorts and nature parks. Learn guest reception, safety and child protocols, accessibility support, complaint handling, and clear communication to deliver outstanding tourism and leisure experiences for every visitor.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This short, practical course builds the skills to welcome international families with confidence, manage smooth check-in and check-out, and coordinate resort services efficiently. Learn to handle safety rules, child-focused protocols, accessibility needs, clear signage, written information, and complaints with professional language, empathy, and organization to deliver a reliable, high-quality guest experience.
Elevify advantages
Develop skills
- Resort operations mastery: run check-in, services, and schedules smoothly.
- Guest reception skills: welcome families, confirm bookings, explain services fast.
- Accessibility expertise: support special needs guests with safe, adapted stays.
- Safety and child care protocols: enforce rules, manage risks, protect kids.
- Complaint handling tactics: de-escalate issues and offer fair alternatives.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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