Hotel Front Desk & Reservations Training Course
Master hotel front desk and reservations skills: handle calls, check-ins, billing, overbooking, and guest complaints with confidence. Ideal for travel and tourism professionals aiming for flawless service and career growth in hotel operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Hotel Front Desk & Reservations Training Course gives you practical skills to manage calls, secure accurate bookings, and use PMS tools with confidence. Learn clear check-in and check-out procedures, payment and ID verification, overbooking prevention, guest communication scripts, and dispute resolution. Follow ready-to-use checklists, improve time management, and stay calm under pressure while delivering professional, efficient service every shift.
Elevify advantages
Develop skills
- Professional reservations handling: secure, document and confirm bookings fast.
- Expert PMS operations: manage check-in, check-out, folios and room inventory.
- Overbooking control: prevent issues, relocate guests and protect satisfaction.
- Billing & disputes mastery: fix folios, process payments and resolve complaints.
- Front desk workflow excellence: use checklists, prioritize tasks and stay calm.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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