Hotel Front Desk Receptionist Training Course
Master hotel front desk skills to handle check-in, billing disputes, room delays, and noise complaints with confidence. Learn guest communication, de-escalation, PMS and billing tools, and service recovery to boost guest satisfaction and your tourism career.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hotel Front Desk Receptionist Training Course gives you practical skills to handle arrivals, check-ins, check-outs, and room readiness with confidence. Learn professional guest communication, English-Spanish service phrases, billing dispute resolution, noise and delay incident handling, PMS and POS basics, documentation standards, and stress management tools to protect reputation and deliver consistent, high-quality service every shift.
Elevify advantages
Develop skills
- Guest communication mastery: handle check-in, complaints, and reviews with ease.
- Billing dispute resolution: audit folios, explain charges, and prevent double bills.
- Incident handling skills: manage noise, delays, and room issues with calm authority.
- PMS and POS proficiency: run check-ins, vouchers, refunds, and reversals fast.
- Peak-shift performance: triage guests, multitask, and stay resilient under stress.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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