Hospitality Reception Training
Master front desk reception skills for travel and tourism: professional check-in, guest communication, complaint handling, overbooking recovery, local tips, and multitasking tools. Deliver confident, polished service to international guests every shift.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Hospitality Reception Training gives you practical, ready-to-use skills to manage check-in, guest communication, and daily front desk operations with confidence. Learn exact English phrases for greetings, problem-solving, and complaint handling, plus tools for PMS use, overbooking resolution, local recommendations, multitasking, and time management so every guest arrival and stay feels smooth, professional, and well organized.
Elevify advantages
Develop skills
- Professional check-in mastery: fast, polite, and compliant guest arrivals.
- Guest conflict resolution: calm English scripts to defuse and recover service.
- Front desk operations: PMS, room status, and SOPs for smooth daily workflow.
- Local expert guidance: clear directions, safety tips, and tailored suggestions.
- Reception multitasking: prioritize guests, manage queues, and stay in control.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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