Log in
Choose your language

Jira Service Desk Training

4.8/5
Jira Service Desk Training
4.8 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Master Jira Service Management Cloud with this focused, hands-on course. Learn how to configure service projects, design clear request types and portals, set up SLAs and smart automation, and build effective queues for different support teams. You will also configure approvals, workflows, dashboards, and reports, and plan knowledge management, communication, and a smooth transition from email to portal-based support.

Elevify advantages

Develop skills

  • JSM project setup: configure ITSM templates, roles, SSO and licensing fast.
  • Request portal design: build clear request types, forms and UX that users adopt.
  • SLA and automation mastery: define SLAs, priorities and smart rules that scale.
  • Workflow engineering: design approvals, incident flows and secure transitions.
  • Dashboards and KPIs: create JSM reports, CSAT metrics and manager-ready views.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

FAQ

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course