IT Support Technician Training
Master real-world IT support: fix Wi‑Fi and network issues, solve printer and USB problems, troubleshoot AV and accounts, and handle tickets with professional help desk communication and SLA skills to boost your IT support career.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
IT Support Technician Training gives you practical, job-ready skills to resolve real user issues fast. Learn structured ticket triage, SLAs, and escalation, master Windows accounts, Active Directory, and identity management, and fix Wi‑Fi, printers, and collaboration tools with proven diagnostics. Build confident communication, clear documentation, and professional remote support habits in a focused, high-quality course.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Fix intermittent connectivity with core CLI tools.
- Printer and print server repair: Resolve queues, spooler errors, and driver faults fast.
- Windows and AD account recovery: Troubleshoot logins, locks, and domain joins.
- Account provisioning and file access: Onboard users and secure shares in minutes.
- Help desk communication mastery: Handle tickets, SLAs, and tough users professionally.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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