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It Support Specialist Course

It Support Specialist Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The IT Support Specialist Course gives you practical, job-ready skills to handle tickets with confidence, improve communication, and document every step clearly. Learn to diagnose Windows performance issues, fix email and Microsoft 365 connectivity, manage access to shared resources, and build preventive guides and knowledge bases that reduce recurring problems and boost user satisfaction across your organization.

Elevify advantages

Develop skills

  • Build IT knowledge bases: craft clear guides, KB articles, and microlearning assets.
  • Troubleshoot Windows laptops fast: diagnose performance, storage, and network issues.
  • Resolve Microsoft 365 and email issues: fix Outlook, auth, DNS, and connectivity.
  • Master ticket handling: structured triage, documentation, escalation, and follow-up.
  • Manage shared folders securely: analyze permissions, access errors, and client issues.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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