It Support Specialist Course
Master real-world IT support: diagnose Windows performance, fix Microsoft 365 and email issues, manage access and shared folders, reduce tickets with smart knowledge bases, and sharpen communication, documentation, and troubleshooting skills.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The IT Support Specialist Course gives you practical, job-ready skills to handle tickets with confidence, improve communication, and document every step clearly. Learn to diagnose Windows performance issues, fix email and Microsoft 365 connectivity, manage access to shared resources, and build preventive guides and knowledge bases that reduce recurring problems and boost user satisfaction across your organization.
Elevify advantages
Develop skills
- Build IT knowledge bases: craft clear guides, KB articles, and microlearning assets.
- Troubleshoot Windows laptops fast: diagnose performance, storage, and network issues.
- Resolve Microsoft 365 and email issues: fix Outlook, auth, DNS, and connectivity.
- Master ticket handling: structured triage, documentation, escalation, and follow-up.
- Manage shared folders securely: analyze permissions, access errors, and client issues.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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