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Customer Service in the Sales Process Course

Customer Service in the Sales Process Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This short, practical course shows you how to greet customers confidently, read their needs, and guide them from fitting room to checkout with ease. Learn calm de-escalation phrases, clear refund and exchange communication, and effective objection-handling and closing language. Build strong product knowledge, give simple garment care advice, and use follow-up, feedback, and reflection to keep improving every interaction.

Elevify advantages

Develop skills

  • De-escalation mastery: calm angry customers fast with proven phrases.
  • High-impact greetings: create trust and strong first impressions in seconds.
  • Objection handling: answer price, fit, and quality doubts to close sales.
  • Needs-based styling: match silhouettes, colors, and outfits to each customer.
  • After-sales follow-up: give care tips, invite returns, and build loyalty.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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