After-sales Training
Master returns and complaints with proven after-sales processes, de-escalation skills, and QA tools. Designed for Operations teams to cut handling time, boost first contact resolution, and raise customer satisfaction across every touchpoint.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
After-sales Training gives you practical tools to handle returns and complaints quickly, accurately, and with confidence. Learn clear policies, step-by-step workflows, escalation rules, and how to use internal systems. Build strong communication and de-escalation skills through role-plays, quizzes, and live practice, while tracking key metrics to improve response time, first contact resolution, and customer satisfaction.
Elevify advantages
Develop skills
- Returns workflow mastery: run end-to-end intake, validation, and resolution.
- De-escalation tactics: calm angry customers fast with proven scripts and tone.
- Policy and SLA navigation: apply rules, exceptions, and approvals with confidence.
- QA and coaching skills: run sampling, peer reviews, and corrective feedback.
- Metrics-driven ops: track FCR, CSAT, and handling time to improve performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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