Group Management Training
4.7/5
Master group management with practical tools for team design, change management, conflict resolution, and cross-selling. Learn to align stakeholders, clarify roles, improve communication, and drive measurable performance across hybrid, customer-focused teams.

4.7 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Group Management Training gives you practical tools to design clear roles, build effective cross-functional collaboration, and lead change with confidence. Learn to engage stakeholders, structure hybrid communication, resolve conflict, and use metrics like NPS, CSAT, and SLAs to guide decisions. Finish with a 60–90 day action plan to improve teamwork, cross-sell results, and customer experience immediately.
Elevify advantages
Develop skills
- Change leadership: apply ADKAR, Kotter, and stakeholder plans in real teams.
- Team design mastery: build clear roles, RACI, SLAs, and shared dashboards fast.
- Hybrid communication: run high-impact async updates and inclusive meetings.
- Conflict and negotiation: resolve inter-team tensions with structured tools.
- Cross-sell and CX metrics: use NPS, CSAT, SLAs to grow revenue without churn.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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