Customer Success Manager Training
Customer Success Manager Training gives managers practical tools to reduce churn, design 90-day success plans, lead strategic meetings, track health metrics, and manage renewal risk to drive retention, expansion, and long-term customer value.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Customer Success Manager Training gives you practical tools to drive retention, expansion, and loyalty in high-value accounts. Learn to design concise outreach, effective meetings, and persuasive renewal messaging, analyze risk signals and account health, map stakeholders, define measurable KPIs, and build a focused 90-day success plan that aligns communication, adoption, and support for measurable business impact.
Elevify advantages
Develop skills
- Strategic customer messaging: write concise, outcome-driven emails that get replies.
- Executive-ready success metrics: define CSAT, NPS, churn, and adoption KPIs fast.
- Risk playbooks: spot churn signals early and trigger precise mitigation actions.
- 90-day retention planning: build clear timelines, owners, and cross-team actions.
- Stakeholder mapping: analyze revenue, usage, and roles to protect high-value accounts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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