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Complaints Management Training

Complaints Management Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Complaints Management Training gives you a clear, practical framework to design and run an end-to-end complaints process that protects customers and the business. Learn structured intake, triage, and escalation, risk assessment, role clarity, standardized problem solving, and data-driven KPIs so you can reduce repeat issues, strengthen compliance, and turn complaints into measurable service improvements.

Elevify advantages

Develop skills

  • Design complaints workflows: build a clear, end-to-end handling process.
  • Assess complaint risk: evaluate impact, root causes, and business exposure fast.
  • Define roles and SLAs: set ownership, handovers, and service levels that work.
  • Use RCA and documentation tools: standardize reports, actions, and traceability.
  • Track KPIs and improve: use dashboards and reviews to cut repeat failures.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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