Assistant Manager Training
Build the skills of a high-impact assistant manager. Learn to design 4-week coaching plans, run huddles, track KPIs, deliver feedback, and lead support teams with strong communication, QA, and performance management.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Assistant Manager Training gives you practical tools to build a focused 4-week in-shift training and coaching plan that boosts support quality and efficiency. Learn to design targeted workshops, microlearning modules, QA sessions, and huddles, track KPIs with dashboards, run effective feedback conversations, and lead clear communication and change that improves performance and customer satisfaction.
Elevify advantages
Develop skills
- Design in-shift training plans: build 4-week coaching and microlearning flows.
- Lead QA and feedback: use KPIs, sampling, and coaching talks to lift quality.
- Analyze support operations: spot root causes in data, CSAT, and escalations.
- Strengthen support skills: sharpen tooling, documentation, and escalation rules.
- Drive change with your team: run huddles, SOP updates, and recognition plans.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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