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Basic Conflict Resolution Skills Course

Basic Conflict Resolution Skills Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Basic Conflict Resolution Skills Course gives you practical tools to handle everyday disputes with confidence. Learn clear questioning, neutral language, and active listening, plus how to read nonverbal cues and give non-blaming feedback. You will design effective meetings, set group norms, document issues, track agreements, manage your own reactions, and guide structured conversations that lead to fair, lasting solutions.

Elevify advantages

Develop skills

  • Conflict analysis basics: quickly spot causes, patterns, and escalation at work.
  • Practical mediation talks: run focused 1:1 and joint meetings that resolve issues fast.
  • De-escalation communication: use neutral language, active listening, and I-messages.
  • High-impact HR meetings: design agendas, norms, and follow-ups that prevent conflict.
  • Professional documentation: track incidents, agreements, and commitments with clarity.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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