Front Office Course
Master front office operations for a 4-star hotel: manage overbooking, PMS, guest complaints, and interdepartmental coordination while protecting revenue, elevating customer experience, and building leadership skills in business and hotel management.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Course gives you practical tools to run a 4-star city hotel front desk with confidence. Learn PMS essentials, overbooking control, revenue protection, and accurate recordkeeping. Master guest communication, complaint handling, and service recovery while coordinating smoothly with housekeeping, maintenance, reservations, and night audit. Build calm under pressure, protect ADR, and deliver consistent, efficient guest experiences every shift.
Elevify advantages
Develop skills
- Front desk mastery: run a 4-star lobby smoothly, even in peak chaos.
- PMS and reservations control: manage check-ins, overbooking, and OTA links fast.
- Revenue-safe decisions: handle upgrades, comps, and walks without losing ADR.
- Guest recovery tactics: defuse complaints with scripts, empathy, and smart comps.
- Professional presence: stay calm, credible, and service-focused under pressure.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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