Quality Fundamentals Course
Master quality fundamentals for customer support. Learn root-cause analysis, key service metrics, and simple improvement tools to cut complaints, speed up responses, and boost CSAT—practical skills every business and management professional can apply fast.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Quality Fundamentals Course gives you practical tools to improve service quality fast. Learn how customers judge performance, spot common support issues, and use simple root-cause methods like Pareto analysis, check sheets, and cause-and-effect grouping. Practice working with real-world metrics, run small experiments, track results, and design quick, low-risk improvements your team can sustain and scale.
Elevify advantages
Develop skills
- Root-cause analysis: pinpoint service issues fast with simple quality tools.
- Support quality metrics: track FRT, FCR, CSAT, CES and QA scores with confidence.
- Data-driven decisions: run quick checks, spot trends, and validate improvements.
- Practical process fixes: design and pilot small changes that lift customer experience.
- Stakeholder reporting: communicate results clearly and secure buy-in for next steps.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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