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Shared Services Center (SSC) Course

Shared Services Center (SSC) Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Shared Services Center (SSC) Course gives you a practical roadmap to design, launch, and optimize an SSC. Learn core operating models, scope and process selection, service delivery tools, SLAs and KPIs, and governance. Explore risk, compliance, and change management, including communication, training, and adoption metrics, so you can build a secure, scalable, and data-driven shared services operation.

Elevify advantages

Develop skills

  • Design SSC operating models: build lean, centralized service structures fast.
  • Configure SSC service tools: portals, ticketing, workflows, and automation.
  • Set SSC SLAs and KPIs: create dashboards, reports, and improvement loops.
  • Plan SSC implementation: phased rollout, risk mitigation, and cutover control.
  • Govern SSC teams: define roles, governance, and business unit relationships.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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