Customer Relationship Management Training
Master Customer Relationship Management for marketing success. Learn segmentation, lifecycle flows, personalization, and CRM analytics to boost retention, increase CLTV, reduce churn, and design high-impact campaigns across email, SMS, and paid channels.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Customer Relationship Management Training gives you a clear, practical system to understand ecommerce customer lifecycles, build smart segments, and design automated flows for acquisition, onboarding, retention, and win-back. Learn how to use data foundations, channel strategy, personalization, and rigorous testing to improve engagement, increase revenue per customer, and scale high-performing CRM programs fast.
Elevify advantages
Develop skills
- Lifecycle CRM strategy: map journeys and align messages to each stage.
- Segmentation mastery: build RFM and predictive segments that lift revenue fast.
- Automation flows: design welcome, post-purchase, and win-back journeys that convert.
- CRM analytics: track KPIs, run A/B tests, and optimize campaigns with confidence.
- Data-driven CRM setup: structure customer data and channels for scalable growth.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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