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Client Satisfaction Training

Client Satisfaction Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Client Satisfaction Training gives you practical skills to measure and improve client happiness using CSAT, NPS, CES, and behavioral metrics. Learn to map journeys, design reliable measurement plans, ensure data quality, and build clear dashboards for stakeholders. You also practice experimentation, governance, and continuous optimization so every interaction becomes easier, faster, and more rewarding for clients.

Elevify advantages

Develop skills

  • Design client satisfaction dashboards: clear CSAT, NPS, and trend views.
  • Build reliable feedback data: QA checks, source-of-truth, and standards.
  • Map the marketing client journey to spot high-impact satisfaction moments.
  • Plan fast, bias-aware surveys and in-product feedback for marketers.
  • Run lean A/B tests to improve messaging, onboarding, and client happiness.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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