CRM & Customer Experience Course
Master CRM and customer experience for digital marketing. Learn to connect your ecommerce data, build automated journeys, personalize every touchpoint, and track KPIs that boost retention, repeat purchases, and customer lifetime value.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The CRM & Customer Experience Course shows you how to turn customer data into clear goals, smart segments, and profitable automated journeys. Learn to design welcome, loyalty, VIP, win-back, and abandonment flows, apply advanced personalization, set up clean data and integrations, and track KPIs like retention, CLTV, AOV, and conversion so every campaign is measurable, optimized, and revenue-focused.
Elevify advantages
Develop skills
- Build ecommerce CRM journeys: launch win-back, VIP and post-purchase flows fast.
- Design data-driven segments: target new, at-risk and high-LTV customers precisely.
- Implement CRM tech stack: connect store, clean data and set up tracking in days.
- Personalize CX at scale: dynamic content, product recommendations and timing.
- Measure CRM ROI: track CLTV, retention, AOV and uplift with clear dashboards.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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