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Service Design Course

Service Design Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Service Design Course gives you practical tools to improve end-to-end retail experiences, from online purchase to delivery, assembly, and support. Learn to map journeys, blueprint services, align partners, and optimize operations with clear metrics, experiments, and feedback loops. Build confident recommendations, manage change, and create reliable, customer-centered retail services that drive measurable results.

Elevify advantages

Develop skills

  • Service journey mapping: design end-to-end retail experiences that convert.
  • Service blueprinting: align frontstage, backstage, and partners in one view.
  • Rapid user research: run lean studies and turn insights into clear actions.
  • Metrics and experimentation: pick KPIs and test service changes with confidence.
  • Operations integration: connect systems, SLAs, and workflows for smooth delivery.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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