from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Service Design Innovation Course gives you practical tools to improve financial services from end to end. Learn to apply service thinking, map customer journeys, and build blueprints that connect branch and digital experiences. Explore banking regulations, data privacy, and system constraints, then use research, metrics, and experiments to launch compliant, reliable, customer-focused improvements fast.
Elevify advantages
Develop skills
- Service journey mapping: Quickly map banking touchpoints to spot friction.
- Service blueprinting: Draft clear frontstage and backstage flows for banks.
- Banking UX compliance: Design journeys aligned with KYC, AML, and privacy rules.
- Multichannel flow design: Build seamless app, web, branch, and phone experiences.
- Rapid research for banking: Run lean tests, surveys, and interviews that drive UX.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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