Interpersonal Communication Skills Course
Master de-escalation, empathy, and clear messaging with the Interpersonal Communication Skills Course. Learn conflict management, channel-specific techniques, and practical tools to handle tough conversations and boost professional communication results.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Boost your interpersonal skills with a short, practical course that teaches de-escalation, active listening, and clear, calm language across phone, chat, and email. Learn to handle conflict, apologize effectively, explain policies, and gather information with confidence. Build empathy, manage tone, and use proven frameworks to improve outcomes, reduce escalation, and create more positive, productive interactions every day.
Elevify advantages
Develop skills
- De-escalation mastery: calm heated conversations fast with proven scripts.
- Empathic listening: read emotions, mirror needs, and respond with precision.
- Channel-specific messaging: adapt tone for phone, chat, and email in minutes.
- Conflict-to-solution reframing: turn complaints into clear, fixable problems.
- Professional apology skills: own issues, explain policy, and set firm next steps.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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