Active Listening Techniques Course
Master active listening to handle tough conversations with confidence. Learn to de-escalate emotions, ask powerful questions, and create clear action plans that build trust, resolve conflict, and strengthen professional communication.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Active Listening Techniques Course gives you practical tools to handle tense conversations with calm and clarity. Learn to de-escalate strong emotions, use structured questioning, and confirm understanding with clear scripts. Build confident action plans, set follow-up steps, and maintain psychological safety while protecting your own energy through reflection, preparation, and ongoing skill practice.
Elevify advantages
Develop skills
- De-escalation listening: calm strong emotions with pacing, silence, and empathy.
- Structured dialogues: use proven scripts to open, guide, and close tough talks.
- Action-plan clarity: turn needs into concrete steps, owners, and timelines fast.
- Advanced reflective listening: mirror, label, and reframe complex emotions quickly.
- Role-specific communication: adapt tone for customers, teams, and coaching clients.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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