Lesson 1Recordkeeping and audit requirements: trip logs, receipts, digital records and platform reporting obligationsExplains recordkeeping duties for TVDE drivers in Zimbabwe, including trip logs, receipts, digital archives, and how platform data supports audits, tax checks, and regulatory inspections, plus retention periods and privacy obligations to ensure compliance.
Required trip data and minimum log detailsIssuing and storing receipts for passengersUsing platform dashboards and exportsRecommended digital backup practicesLegal record retention time limitsProtecting passenger data and privacyLesson 2Operational restrictions: geofencing, permitted pickup/dropoff zones, airport rules, congestion charges, and special event rulesExplores operational limits such as geofenced areas, pickup and dropoff rules, airport procedures, congestion or low-emission charges, and special event controls that affect where, when, and how TVDE drivers may operate in Zimbabwean cities.
Understanding city geofencing and no-go areasPickup and dropoff rules at curbs and hubsAirport staging, permits and fee proceduresCongestion, toll and low-emission chargesNighttime, school and hospital zone limitsTemporary rules for festivals and big eventsLesson 3Required training, background checks, medical exams, and criminal record policiesDescribes mandatory training, background checks, and medical exams for TVDE drivers in Zimbabwe, including course content, exam formats, criminal record screening, health standards, and how appeals or rehabilitation may affect eligibility.
Mandatory TVDE training course contentFinal exams and minimum passing criteriaCriminal record and police background checksMedical fitness standards and periodic examsHandling past convictions or pending casesAppeals and rehabilitation based exceptionsLesson 4Driver licensing and professional permits required for TVDE (application, renewal, disqualifiers)Explains driver licensing and professional permits required for TVDE in Zimbabwe, including base driver license class, local professional card, application steps, renewals, medical fitness, and typical disqualifying offenses or document issues.
Required driver license class and validityApplying for the local TVDE professional cardDocuments and fees for permit applicationsRenewal timelines and avoiding expirationsCommon disqualifying offenses or sanctionsUpdating details after address or status changesLesson 5Identifying relevant local authorities and statutes governing TVDE and ride-hailingIdentifies the main local authorities and legal sources that regulate TVDE in Zimbabwe, including transport agencies, city councils, airport operators, and how to consult statutes, bylaws, and official guidance for ongoing compliance.
Transport and mobility regulatory agenciesCity council bylaws affecting ride-hailingAirport and special zone managing bodiesHow to search official legal databasesReading and interpreting local regulationsStaying updated on new rules and noticesLesson 6Local labor and tax obligations related to independent drivers (invoicing, VAT/sales tax, income reporting)Details how independent TVDE drivers in Zimbabwe must handle invoicing, VAT or sales tax, and income reporting, including registration as self-employed, recordkeeping, deductible expenses, and coordinating platform statements with local tax deadlines.
Registering as self-employed or micro-businessWhen VAT or sales tax registration is requiredIssuing invoices and digital receipts correctlyTracking deductible operating and vehicle expensesUsing platform reports for annual tax returnsAvoiding common tax non-compliance risksLesson 7Fines, penalties, suspension and appeal processes for regulatory breachesDetails fines, license points, suspensions, and vehicle impoundment for breaches of TVDE rules in Zimbabwe, plus how investigations work, deadlines to respond, appeal options, and strategies to prevent repeat violations.
Common TVDE infractions and fine rangesAdministrative versus criminal sanctionsGrounds for suspension or permit revocationNotification, deadlines and payment optionsHow to file an appeal or formal complaintPreventing repeat violations through complianceLesson 8Insurance requirements: commercial/ride-hailing coverage, liability limits, proof and claims processCovers mandatory insurance for ride-hailing in Zimbabwe, including commercial or app-based coverage, minimum liability limits, proof of insurance in the vehicle or app, exclusions, and how to report and manage claims after an incident.
Difference between personal and commercial coverageMinimum liability limits set by the cityWhen platform insurance is active or inactiveKeeping valid proof of insurance accessibleSteps to follow after a collision or incidentReporting and tracking an insurance claimLesson 9Vehicle registration, inspections, emissions, and permitted vehicle types and agesExplains how local rules in Zimbabwe govern which vehicles may operate for TVDE, including registration status, periodic inspections, emissions standards, age and mileage caps, and any special categories such as electric, wheelchair-accessible, or luxury vehicles.
Choosing a compliant vehicle class and body typeLocal rules on vehicle age, mileage and conditionRegistration status and proof kept in the vehicleMandatory safety and roadworthiness inspectionsCity emissions and low-emission zone standardsRules for EVs, hybrids and accessible vehicles
