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Passenger Service Agent Course

Passenger Service Agent Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Passenger Service Agent Training equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll master support for passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, timeliness, and top service. The programme delivers practical scripts, workflows, and compliance knowledge for frontline aviation roles.

Elevify advantages

Develop skills

  • International check-in skills: speedy, precise, and fully compliant handling.
  • Overbooking management: composed decisions on denied boarding, with scripts and fixes.
  • Baggage knowledge: guidelines, labelling, and disruption resolution without hold-ups.
  • PRM and family support: secure, respectful aid amid tight schedules.
  • Gate operations oversight: reassignments, plane swaps, and punctual boarding.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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