Passenger Service Agent Course
Gain expertise in check-in processes, baggage management, overbooking resolution, assistance for passengers with reduced mobility, and gate operations through this Passenger Service Agent Training. Develop the assurance to manage quick turnarounds, challenging situations, and passenger issues in the demanding aviation sector today.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Passenger Service Agent Training equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll master support for passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, timeliness, and top service. The programme delivers practical scripts, workflows, and compliance knowledge for frontline aviation roles.
Elevify advantages
Develop skills
- International check-in skills: speedy, precise, and fully compliant handling.
- Overbooking management: composed decisions on denied boarding, with scripts and fixes.
- Baggage knowledge: guidelines, labelling, and disruption resolution without hold-ups.
- PRM and family support: secure, respectful aid amid tight schedules.
- Gate operations oversight: reassignments, plane swaps, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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