Airport Service Quality Course
Elevate passenger delight and airport efficiency via the Airport Service Quality Mastery Course. Discover mapping passenger routes, revamping queues, establishing ASQ metrics, harnessing data alongside tech solutions, and spearheading six-month enhancement initiatives that yield tangible outcomes in satisfaction, reliability, and on-time operations across the facility.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on tools to chart passenger paths, cut waiting lines, enhance hygiene standards, and smooth check-in, security, and boarding at airports. Master creating ASQ metrics, developing dashboards, applying sensors and feedback surveys, involving key partners, and executing a targeted six-month upgrade plan that lifts passenger happiness, operational dependability, and punctuality throughout the terminal.
Elevify advantages
Develop skills
- Design ASQ indicators: craft precise KPIs, goals, and airport standards.
- Map passenger journeys: identify bottlenecks from arrival to departure for swift fixes.
- Redesign airport processes: refine queues, staff levels, and priority lanes.
- Deploy smart ASQ tech: leverage sensors, polls, and data for instant visibility.
- Lead ASQ change: rally partners, monitor hazards, and maintain gains.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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