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Airport Service Quality Course

Airport Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain hands-on tools to chart passenger paths, cut waiting lines, enhance hygiene standards, and smooth check-in, security, and boarding at airports. Master creating ASQ metrics, developing dashboards, applying sensors and feedback surveys, involving key partners, and executing a targeted six-month upgrade plan that lifts passenger happiness, operational dependability, and punctuality throughout the terminal.

Elevify advantages

Develop skills

  • Design ASQ indicators: craft precise KPIs, goals, and airport standards.
  • Map passenger journeys: identify bottlenecks from arrival to departure for swift fixes.
  • Redesign airport processes: refine queues, staff levels, and priority lanes.
  • Deploy smart ASQ tech: leverage sensors, polls, and data for instant visibility.
  • Lead ASQ change: rally partners, monitor hazards, and maintain gains.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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