Airport Passenger Services Course
Gain essential skills in airport passenger services, covering check-in, boarding, baggage management, safety measures, and customer service. Learn to manage disruptions, accommodate special requirements, and adhere to aviation regulations with assurance, ensuring efficient and compliant operations in busy airport settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for check-in, boarding, and resolving passenger issues confidently. You'll master baggage handling, document verification, late arrivals, special needs support, effective communication, conflict de-escalation, and professional behaviour. Gain knowledge in safety protocols, regulatory compliance, and team coordination to ensure seamless flights and satisfied passengers.
Elevify advantages
Develop skills
- Master check-in procedures: confidently check IDs, baggage, and travel documents.
- Operate boarding gates efficiently: manage timely boarding, late passengers, and standbys.
- Handle passenger issues: de-escalate disputes and resolve incidents securely.
- Ensure regulatory adherence: follow boarding rules, passenger rights, and compliance standards.
- Deliver top-tier service: prioritise duties, collaborate with teams, and exceed traveller expectations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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