Airport Agent Training
Gain essential skills as an airport agent for high-traffic routes like JFK–LAX, covering check-in, gate management, baggage handling, special passenger assistance, security protocols, and resolving issues like delays or overbookings confidently to uphold safety, compliance, and airline reputation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for check-in processes, verifying travel documents, understanding baggage policies, managing gate operations, and dealing with disruptions on major routes like JFK to LAX. You'll master TSA and DOT regulations, handle flight delays and overbookings, assist passengers with special needs, resolve disputes effectively, and make precise announcements to ensure safety, regulatory compliance, and your airline's good standing.
Elevify advantages
Develop skills
- Master special assistance for passengers with reduced mobility, wheelchairs, and special service requests confidently.
- Excel in travel document checks by verifying IDs, following TSA guidelines, and logging refusals accurately.
- Achieve top performance in gate operations including manifests, announcements, and efficient boarding processes.
- Handle irregular operations such as delays, overbookings, and gate changes calmly while staying compliant.
- Resolve baggage issues and fees swiftly by calculating charges accurately and diffusing disputes effectively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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