Lesson 1Pre-inspection walkaround: visible leaks, tyre condition, fluid levels, obvious wiring or harness damageGuides a thorough outside and engine bay check before shifting the vehicle. It includes looking for leaks, tyre wear, glass damage, fluid levels, loose parts, and clear wiring or harness problems, noting all on the repair order for accurate Zimbabwean garage work.
Exterior body, glass, and lighting reviewChecking tyres, wheels, and tread wearInspecting for visible fluid leaksUnderhood fluid level and belt checksIdentifying wiring and harness damageLesson 2Vehicle security and key handling policies during inspection and test drive preparationExplains managing keys, remotes, and keyless fobs to avoid loss or theft. Details safe storage, sign-out records, valet tags, and rules for test drives, including who can drive, route planning, and noting mileage before and after in Zimbabwean workshops.
Key tag coding and identification rulesSecure key storage and access controlKey sign-out logs and accountabilityTest drive authorisation and routingPost–test drive mileage and fuel checksLesson 3Recording and storing customer consent for diagnostic time and potential chargesDescribes explaining diagnostic steps, rates, and possible extra costs. Shows getting written or digital approval, setting money or time limits, and saving consents in the repair order system to prevent arguments and ensure legal rules in Zimbabwe.
Explaining diagnostic process and estimatesSetting time and dollar authorisation limitsWritten, digital, and recorded approvalsUpdating consent when scope expandsStoring consent records in RO systemLesson 4Photos and initial evidence gathering: where to photograph and how to label images for the ROCovers best ways to photo vehicles at intake, including outside, inside, engine bay, and damage spots. Explains file names, repair order links, time stamps, and labelling images clearly, trackable, and legally sound for Zimbabwean garages.
Required intake photo angles and viewsDocumenting pre-existing damage and wearUnderhood and underbody photo guidelinesFile naming and RO number conventionsTime stamps, metadata, and chain of custodyLesson 5Structured symptom interview: clarifying when, how often, and conditions of CEL, rough idle, hesitation, and fuel economy changeProvides a planned way to chat with customers about driving problems. Focuses on when symptoms happen, how often, running conditions, fuel type, and recent changes, boosting diagnosis accuracy and cutting repeat visits in Zimbabwe.
Clarifying concern: CEL, idle, hesitationTime, frequency, and duration of symptomsOperating conditions and load factorsFuel quality, recent fill-ups, and additivesRecent repairs, events, or modificationsLesson 6Documenting initial odometer, VIN, fuel level, and any customer-provided observations or prior repairsTeaches accurate noting of odometer, VIN, fuel level, and customer comments at intake. Stresses checking VIN plate and labels, noting warning stickers, and recording past repairs or extra equipment that might affect diagnosis or warranty in local contexts.
Reading and recording odometer accuratelyLocating and verifying VIN and labelsDocumenting fuel level and fuel typeRecording prior repairs and modificationsCapturing customer notes and concernsLesson 7Receiving the vehicle and confirming customer complaints on a repair orderFocuses on taking the vehicle, verifying identity, and matching customer issues to the repair order. Covers confirming contact info, complaint wording, symptoms vs diagnoses, and noting any warning lights or noises at drop-off in Zimbabwean service bays.
Verifying customer and vehicle identityTranslating concerns into clear complaintsSeparating symptoms from customer diagnosesConfirming contact and authorisation detailsDocumenting warning lights, noises, and smellsLesson 8Lift and jacking procedures, wheel chock placement, and vehicle stability verificationDetails safe lifting and jacking for different vehicle types. Includes picking lift points, using jack stands, placing wheel chocks, checking stability before work, and following maker and garage safety rules every time in Zimbabwe.
Identifying approved lift and jack pointsSetting arms and pads correctlyWheel chock placement for lifts and jacksVerifying vehicle stability before workLowering procedures and post-lift checksLesson 9Required safety checks before work: PPE, parking brake, wheel chocks, keys, immobiliser, battery disconnect policyOutlines must-do safety checks before starting work. Includes picking PPE, checking parking brake and gear, wheel chock placement, garage ventilation, immobiliser use, and when/how to safely disconnect or reconnect the battery in local workshops.
Selecting and using required PPEParking brake and transmission checksWheel chock placement best practicesImmobiliser and anti-theft precautionsBattery disconnect and reconnect stepsLesson 10Using the dealership repair order system: fields to populate (complaints, visual findings, advised authorisations)Explains navigating the dealership repair order system and filling required fields right. Covers complaint, cause, correction setup, attaching photos and estimates, adding tech notes, and entering suggested services and approvals for Zimbabwean use.
Mandatory RO header and vehicle fieldsEntering complaints, causes, correctionsAttaching photos and documents to ROsRecording estimates and authorisationsAdding notes for parts and warranty staff
