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Corporate Customer Service Course

Corporate Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on strategies to elevate customer satisfaction, streamline operations, and enhance outcomes in demanding support settings. Master crafting targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Build expertise in coaching, performance oversight, and clear communication to achieve superior metrics, efficient workflows, and lasting customer allegiance.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to drive superior performance.
  • Design impactful CSAT surveys: create concise, unbiased tools that truly reflect customer sentiments.
  • Excel in coaching and QA: conduct precise one-on-ones, leverage scorecards, and rapidly enhance agent capabilities.
  • Build intuitive dashboards: produce straightforward SLA and queue reports for prompt, informed actions.
  • Implement change management: introduce new protocols using bite-sized learning and engaging gamification.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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