Building Rapport with Customers Course
This course equips customer service professionals with essential skills to build rapport, handle challenging interactions, and improve customer satisfaction in an ISP environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Building Rapport with Customers Course provides practical tools to build trust quickly, manage difficult conversations, and maintain customer loyalty. You'll learn empathy, active listening, mirroring, and effective call structures, along with basic ISP technical and billing knowledge. Through real call recordings, role-playing exercises, and key performance indicators such as CSAT and FCR, you'll enhance your performance, lower customer churn, and ensure consistently positive interactions.
Elevify advantages
Develop skills
- Empathy and rapport on calls: use tone, scripts, and cues to build fast trust.
- Active listening and call flow: clarify, document, and drive first-contact resolution.
- De-escalation and retention: calm angry callers and turn complaints into loyalty.
- Mirroring and language matching: align tone and wording without sounding scripted.
- ISP tech and billing basics: explain fixes and charges in clear, simple language.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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