ACD Course
The ACD Course provides essential skills for optimizing contact center operations through intelligent routing, IVR design, and performance monitoring to enhance efficiency and customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The ACD Course equips you with practical skills to design intelligent routing, build efficient IVR flows, and utilise caller data to prioritise VIPs and key segments. Learn concrete configuration patterns, real-time monitoring, and reporting techniques that enhance SLA, reduce wait times and abandonment, balance workload, and safeguard agent well-being while maintaining high performance and customer experience.
Elevify advantages
Develop skills
- Mastery of ACD routing: design intelligent flows that reduce wait times and improve SLA quickly.
- Workforce tuning: balance workloads, minimise burnout, and achieve occupancy targets.
- IVR and caller data: build menus and data-driven paths that decrease misroutes.
- Skills design: map roles, levels, and proficiencies for more precise call handling.
- Performance optimisation: interpret dashboards, test changes, and refine queues daily.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course