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Quality Supervisor Course

Quality Supervisor Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Simudzira basa rako pa call centre nekosi yedu yeKudzidzira Supervisor weHunhu, yakagadzirirwa kusimudzira hunyanzvi hwako mukuvandudza hunhu uye nekuongorora mafoni. Dzidza kuisa hurongwa hwekutarisa hunobudirira, kuronga zvirongwa zvekudzidzisa nezvikurudziro zvine simba, uye kugona matekiniki ekuongorora mafoni. Wana hunyanzvi mukuyera hunyanzvi hwekutaura, kunzwisisa zviratidzo zvekuyera mashandiro akakosha senge QA scores ne CSAT, uye kushandisa maturusi akakosha senge maCRM systems. Shandura mhinduro kuita zvirongwa zvinoitika uye uwedzere kugutsikana kwevatengi kusvika pamwero mutsva.

Elevify advantages

Develop skills

  • Isa Hurongwa hweKutarisa: Gona maturusi ekuvandudza hunhu hwefoni uye kugona.
  • Rongedza Zvirongwa zveKudzidzisa: Gadzira kudzidziswa kune simba rehunyanzvi hwe call center.
  • Ongorora Hukama hweKutaura: Ongorora nekuvandudza kudyidzana kwe agent nevatengi.
  • Ipa Mhinduro Yakanaka: Ipa nzwisiso inoita kuti mashandiro akure.
  • Nzwisisa maKPI eCall Center: Simudzira metrics seQA, FCR, AHT, uye CSAT.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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