Free course
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US$30.90
Quality Supervisor Course
Simudzira basa rako pa call centre nekosi yedu yeKudzidzira Supervisor weHunhu, yakagadzirirwa kusimudzira hunyanzvi hwako mukuvandudza hunhu uye nekuongorora mafoni. Dzidza kuisa hurongwa hwekutarisa hunobudirira, kuronga zvirongwa zvekudzidzisa nezvikurudziro zvine simba, uye kugona matekiniki ekuongorora mafoni. Wana hunyanzvi mukuyera hunyanzvi hwekutaura, kunzwisisa zviratidzo zvekuyera mashandiro akakosha senge QA scores ne CSAT, uye kushandisa maturusi akakosha senge maCRM systems. Shandura mhinduro kuita zvirongwa zvinoitika uye uwedzere kugutsikana kwevatengi kusvika pamwero mutsva.
- Isa Hurongwa hweKutarisa: Gona maturusi ekuvandudza hunhu hwefoni uye kugona.
- Rongedza Zvirongwa zveKudzidzisa: Gadzira kudzidziswa kune simba rehunyanzvi hwe call center.
- Ongorora Hukama hweKutaura: Ongorora nekuvandudza kudyidzana kwe agent nevatengi.
- Ipa Mhinduro Yakanaka: Ipa nzwisiso inoita kuti mashandiro akure.
- Nzwisisa maKPI eCall Center: Simudzira metrics seQA, FCR, AHT, uye CSAT.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Simudzira basa rako pa call centre nekosi yedu yeKudzidzira Supervisor weHunhu, yakagadzirirwa kusimudzira hunyanzvi hwako mukuvandudza hunhu uye nekuongorora mafoni. Dzidza kuisa hurongwa hwekutarisa hunobudirira, kuronga zvirongwa zvekudzidzisa nezvikurudziro zvine simba, uye kugona matekiniki ekuongorora mafoni. Wana hunyanzvi mukuyera hunyanzvi hwekutaura, kunzwisisa zviratidzo zvekuyera mashandiro akakosha senge QA scores ne CSAT, uye kushandisa maturusi akakosha senge maCRM systems. Shandura mhinduro kuita zvirongwa zvinoitika uye uwedzere kugutsikana kwevatengi kusvika pamwero mutsva.
Elevify advantages
Develop skills
- Isa Hurongwa hweKutarisa: Gona maturusi ekuvandudza hunhu hwefoni uye kugona.
- Rongedza Zvirongwa zveKudzidzisa: Gadzira kudzidziswa kune simba rehunyanzvi hwe call center.
- Ongorora Hukama hweKutaura: Ongorora nekuvandudza kudyidzana kwe agent nevatengi.
- Ipa Mhinduro Yakanaka: Ipa nzwisiso inoita kuti mashandiro akure.
- Nzwisisa maKPI eCall Center: Simudzira metrics seQA, FCR, AHT, uye CSAT.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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