Public Service and Customer Care Course
Elevate your call centre performance through the Public Service and Customer Care Training. Gain expertise in de-escalation techniques, precise scripting, legal compliance, privacy protocols, and performance tracking to manage challenging calls with assurance and deliver dependable, courteous public service every time.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with vital communication, de-escalation, and problem-solving abilities for tough phone interactions in public service. Master legal standards, privacy rules, emotional intelligence, scripting, verification processes, and streamlined workflows to enhance resolution rates, cut complaints, and provide respectful, consistent support using practical tools, examples, and key metrics.
Elevify advantages
Develop skills
- De-escalate tense calls swiftly using effective emotional intelligence scripts.
- Control calls professionally by verifying, documenting, and resolving public inquiries efficiently.
- Communicate services clearly in straightforward language that callers understand and trust.
- Handle calls legally and ethically by safeguarding data and adhering to compliance standards.
- Optimise performance with key indicators and feedback to improve call centre outcomes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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