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Public Service and Customer Care Course

Public Service and Customer Care Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with vital communication, de-escalation, and problem-solving abilities for tough phone interactions in public service. Master legal standards, privacy rules, emotional intelligence, scripting, verification processes, and streamlined workflows to enhance resolution rates, cut complaints, and provide respectful, consistent support using practical tools, examples, and key metrics.

Elevify advantages

Develop skills

  • De-escalate tense calls swiftly using effective emotional intelligence scripts.
  • Control calls professionally by verifying, documenting, and resolving public inquiries efficiently.
  • Communicate services clearly in straightforward language that callers understand and trust.
  • Handle calls legally and ethically by safeguarding data and adhering to compliance standards.
  • Optimise performance with key indicators and feedback to improve call centre outcomes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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