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Performance Analyst Course

Performance Analyst Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your career in the call centre industry with our Performance Analyst Course, designed to give you the skills you need in data analysis and reporting. Learn how to clean data, make good visualisations, and use statistics to understand trends properly. You'll also learn how to define and measure the important things that show how well the call centre is doing (KPIs), how to write clear reports, and how to use time series analysis to predict what will happen in the future. Get the skills you need to improve performance and make decisions based on data with confidence.

Elevify advantages

Develop skills

  • Become a master of data visualisation: Create and understand reports that show information in a clear and impactful way.
  • Analyse performance metrics: Define and measure the key things that show how well the call centre is doing (KPIs).
  • Do statistical analysis: Use different methods for testing ideas and looking at how things relate to each other (regression).
  • Share what you find effectively: Write and present your findings clearly.
  • Spot trends: Use time series analysis to predict what will happen in the future.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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