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Operations Supervisor Course
Improve your career at the call centre with our Operations Supervisor Course, designed to enhance your skills in monitoring and evaluation methods, benchmarking, and performance analysis. Master important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn to improve processes, use technology effectively, and develop good training programmes. Get expertise in report preparation and communication with stakeholders, and create strong implementation plans with risk management and resource allocation strategies.
- Master evaluation metrics: Improve call centre performance with accurate metrics.
- Improve processes: Streamline operations for efficiency and effectiveness.
- Analyse performance gaps: Identify and address areas that need improvement.
- Create clear reports: Communicate insights with structured, concise reports.
- Understand KPIs: Use key performance indicators for strategic decisions.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your career at the call centre with our Operations Supervisor Course, designed to enhance your skills in monitoring and evaluation methods, benchmarking, and performance analysis. Master important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn to improve processes, use technology effectively, and develop good training programmes. Get expertise in report preparation and communication with stakeholders, and create strong implementation plans with risk management and resource allocation strategies.
Elevify advantages
Develop skills
- Master evaluation metrics: Improve call centre performance with accurate metrics.
- Improve processes: Streamline operations for efficiency and effectiveness.
- Analyse performance gaps: Identify and address areas that need improvement.
- Create clear reports: Communicate insights with structured, concise reports.
- Understand KPIs: Use key performance indicators for strategic decisions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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