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De-Escalating Conversations For Customer Service Course

De-Escalating Conversations For Customer Service Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Dzidza hunyanzvi hwekuderedza kusawirirana muhurukuro ne Chirongwa chedu cheCustomer Service, chakagadzirirwa vashandi vemacall center vanoda kunatsiridza hunyanzvi hwavo. Dzidza nzira dzinobudirira dzekugadzirisa kusawirirana, kutonga kushushikana, uye mazano ekugadzirisa matambudziko. Simudzira kuteerera zvakanaka, kunzwira tsitsi, uye nzira dzekukurukurirana zvakajeka. Wana hunyanzvi mukunyora magwaro nekushuma, uye pfuura zvinotarisirwa nevatengi nekunzwisisa zvavanoda nekugadzirisa zvichemo zvavo zvakanaka. Simudzira kugona kwako kwecustomer service nhasi.

Elevify advantages

Develop skills

  • Iva shasha pakuderedza kusawirirana: Gadzirisa kusawirirana zvakanaka nemaitiro anobudirira.
  • Simudzira kukurukurirana: Shandisa kunzwira tsitsi uye kujeka kuitira kudyidzana kune simba.
  • Kutonga kushushikana: Gara wakadzikama uye wakarongeka pasi pekumanikidzwa.
  • Kugadzirisa matambudziko: Ziva zvinokonzera matambudziko uye shandisa mhinduro dzinoshanda.
  • Kugona kwevatengi: Pfuura zvinotarisirwa uye gadzirisa zvichemo zvakanaka.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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