Dealing with Difficult Customers Course
This course equips participants with essential skills to manage difficult customer interactions effectively, focusing on de-escalation, empathy, and policy-compliant resolutions to improve customer satisfaction and reduce escalations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Handling Tricky Customers Course provides practical tools to remain composed, communicate effectively, and sort out challenging complaints in line with guidelines. Discover empathy, emotional regulation, and professional wording that calms tempers, along with scripting, de-escalation, and step-by-step problem-solving for refunds, deliveries, and faulty goods. Enhance satisfaction levels, cut down on escalations, and safeguard both customers and your business.
Elevify advantages
Develop skills
- Empathetic call management: calm irate customers swiftly without conceding blame.
- Guideline-savvy resolutions: address shop complaints while fully adhering to rules.
- Effective call scripting: create brief, straightforward scripts for demanding situations.
- Performance-oriented metrics: boost AHT, FCR, CSAT, and complaint escalation figures.
- Resilient stress handling: apply fast self-care methods to prevent exhaustion during calls.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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