Customer Support Course
This course equips you with essential skills for efficient and professional customer support, covering scripting, troubleshooting, incident management, and security protocols.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Support Course assists you in providing quicker, more straightforward, and professional help in every engagement. Learn to craft effective scripts, chats, and tickets, handle multiple requests by prioritising them, remain composed under stress, adhere to security and verification protocols, resolve typical Windows and Chrome problems, and deal with incidents and disruptions using assured, precise communication and recording.
Elevify advantages
Develop skills
- Pro call documentation: write clear tickets, chats, and follow-up notes quickly.
- Call centre etiquette: master greetings, tone control, and active listening.
- Practical troubleshooting: fix common Windows and Chrome issues step-by-step.
- Incident triage: identify outages, prioritise tickets, and escalate confidently.
- Security-first support: verify customers, protect data, and log checks properly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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