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Customer Support Course

Customer Support Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Support Course assists you in providing quicker, more straightforward, and professional help in every engagement. Learn to craft effective scripts, chats, and tickets, handle multiple requests by prioritising them, remain composed under stress, adhere to security and verification protocols, resolve typical Windows and Chrome problems, and deal with incidents and disruptions using assured, precise communication and recording.

Elevify advantages

Develop skills

  • Pro call documentation: write clear tickets, chats, and follow-up notes quickly.
  • Call centre etiquette: master greetings, tone control, and active listening.
  • Practical troubleshooting: fix common Windows and Chrome issues step-by-step.
  • Incident triage: identify outages, prioritise tickets, and escalate confidently.
  • Security-first support: verify customers, protect data, and log checks properly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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