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Customer Relations Course
Improve your chances of getting a job at a call centre with our Customer Relations Course. It's been designed to make your skills in technology, talking to people, and fixing problems better. Learn how to use CRM systems properly, use AI to your advantage, and start using new technologies to make things faster and better. Create plans that actually work, set clear goals, and keep an eye on how things are going. Know your products inside and out and always stay up-to-date with any changes. Make customers happier by understanding what's important to them and using the best ways to talk to them. Make sure you manage your time well and handle calls quickly but also properly.
- Learn CRM Systems Properly: Get better at using customer relationship management systems to make things more efficient.
- Using AI: Take advantage of AI to make customer interactions easier and better.
- Talking to People Well: Improve your spoken and body language skills so you can communicate clearly.
- Fixing Problems: Find clever ways to solve customer problems quickly.
- Managing Time Well: Balance speed and doing a good job for the best call centre results.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your chances of getting a job at a call centre with our Customer Relations Course. It's been designed to make your skills in technology, talking to people, and fixing problems better. Learn how to use CRM systems properly, use AI to your advantage, and start using new technologies to make things faster and better. Create plans that actually work, set clear goals, and keep an eye on how things are going. Know your products inside and out and always stay up-to-date with any changes. Make customers happier by understanding what's important to them and using the best ways to talk to them. Make sure you manage your time well and handle calls quickly but also properly.
Elevify advantages
Develop skills
- Learn CRM Systems Properly: Get better at using customer relationship management systems to make things more efficient.
- Using AI: Take advantage of AI to make customer interactions easier and better.
- Talking to People Well: Improve your spoken and body language skills so you can communicate clearly.
- Fixing Problems: Find clever ways to solve customer problems quickly.
- Managing Time Well: Balance speed and doing a good job for the best call centre results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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