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Customer Relations Course

Customer Relations Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Relations Course builds strong communication, de-escalation, and troubleshooting skills to handle complex customer issues with confidence. Learn to structure calls, apply empathy, manage time, and stay resilient under pressure. Practice accurate documentation, privacy basics, and legal awareness while using metrics, surveys, and quality tools to drive performance, loyalty, and continuous improvement in every interaction.

Elevify advantages

Develop skills

  • Call control mastery: handle high-volume calls with calm, clear communication.
  • De-escalation tactics: defuse angry customers fast with proven call centre scripts.
  • Service troubleshooting: quickly diagnose internet, mobile, and billing issues.
  • Compliance and documentation: log calls, protect PII, and write audit-ready notes.
  • CX metrics insight: use AHT, FCR, CSAT, and NPS to improve call performance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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