Emergency Call Operator Course
This course trains individuals to become effective emergency call operators, focusing on handling high-stress situations, providing first aid guidance over the phone, and coordinating emergency responses.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Emergency Call Operator Course equips you with practical tools to manage urgent calls confidently. You'll learn calm openings, quick assessments, and clear questioning for road accidents, plus step-by-step remote first aid instructions, including CPR and stopping bleeding. Develop skills in dispatch choices, record-keeping, reassuring callers, and looking after your emotional well-being to provide swift, safe, and effective emergency assistance.
Elevify advantages
Develop skills
- Emergency scene guidance: deliver quick, safe CPR and bleeding control instructions.
- High-pressure call control: start, guide, and soothe upset callers in moments.
- Focused questioning: gather vital road crash details using straightforward scripts.
- Dispatch decisions: select and inform ambulance, fire, and police services following practical protocols.
- Resilient operator mindset: record details precisely and handle your stress after calls.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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