Customer Service via WhatsApp Course
This course equips you with essential skills for delivering exceptional customer service through WhatsApp, focusing on efficient chat management, conflict resolution, and secure communication to boost customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Customer Service Via WhatsApp Course teaches you how to manage chats swiftly, clearly, and professionally. You'll learn WhatsApp features, chat etiquette, and concise writing, along with de-escalation, active listening in text, and structured templates. Practice technical troubleshooting, order and returns handling, privacy-safe verification, and organised multitasking to resolve issues quicker and enhance customer satisfaction in every conversation.
Elevify advantages
Develop skills
- WhatsApp support mastery: handle chats fast with pro call centre techniques.
- De-escalation via text: calm angry customers quickly with proven scripts.
- Tech troubleshooting basics: guide device fixes step-by-step in WhatsApp.
- Order and returns handling: resolve delivery, RMA, and refund issues in chat.
- Data-safe messaging: verify identity and protect customer info in every chat.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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