Corporate Customer Service Course
Elevate your call centre operations through the Corporate Customer Service Mastery course. Delve into essential KPIs, designing effective CSAT surveys, QA scorecards, agent coaching techniques, dashboard analytics, and change management strategies. These skills will sharpen service quality, boost team motivation, and amplify customer delight, ensuring sustained success in high-volume environments. Transform challenges into opportunities for excellence and loyalty.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on strategies to elevate customer satisfaction, streamline operations, and enhance outcomes in demanding support settings. Master crafting targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Build expertise in coaching, performance oversight, and clear communication to achieve superior metrics, efficient workflows, and lasting customer allegiance.
Elevify advantages
Develop skills
- Master call centre KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to drive superior performance.
- Design impactful CSAT surveys: create concise, unbiased tools that truly reflect customer sentiments.
- Excel in coaching and QA: conduct precise one-on-ones, leverage scorecards, and rapidly enhance agent capabilities.
- Build intuitive dashboards: produce straightforward SLA and queue reports for prompt, informed actions.
- Implement change management: introduce new protocols using bite-sized learning and engaging gamification.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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