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Corporate Customer Service Course

Corporate Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on strategies to elevate customer satisfaction, streamline operations, and enhance outcomes in demanding support settings. Master crafting targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Build expertise in coaching, performance oversight, and clear communication to achieve superior metrics, efficient workflows, and lasting customer allegiance.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to drive superior performance.
  • Design impactful CSAT surveys: create concise, unbiased tools that truly reflect customer sentiments.
  • Excel in coaching and QA: conduct precise one-on-ones, leverage scorecards, and rapidly enhance agent capabilities.
  • Build intuitive dashboards: produce straightforward SLA and queue reports for prompt, informed actions.
  • Implement change management: introduce new protocols using bite-sized learning and engaging gamification.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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