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Call Quality Manager Course
Improve your call centre skills with our Call Quality Manager Course, made for professionals wanting to make service better and keep customers happy. Learn how to make good quality improvement plans, put in place smart process changes, and design training programs that hit the mark. Master important measures like First Call Resolution and Net Promoter Score, and get skills in looking after resources, talking to your team, and changing strategies based on data. Push your career forward by making sure calls are handled well and customer feedback is understood properly.
- Develop quality improvement plans: Find and sort out important call centre problems.
- Implement process changes: Make things work better with smart changes.
- Design targeted training: Create programs to help agents do better.
- Analyze customer feedback: Understand data to make satisfaction scores better.
- Monitor progress effectively: Keep track of measures and change strategies to succeed.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call centre skills with our Call Quality Manager Course, made for professionals wanting to make service better and keep customers happy. Learn how to make good quality improvement plans, put in place smart process changes, and design training programs that hit the mark. Master important measures like First Call Resolution and Net Promoter Score, and get skills in looking after resources, talking to your team, and changing strategies based on data. Push your career forward by making sure calls are handled well and customer feedback is understood properly.
Elevify advantages
Develop skills
- Develop quality improvement plans: Find and sort out important call centre problems.
- Implement process changes: Make things work better with smart changes.
- Design targeted training: Create programs to help agents do better.
- Analyze customer feedback: Understand data to make satisfaction scores better.
- Monitor progress effectively: Keep track of measures and change strategies to succeed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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