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Call Center Team Coordinator Course

Call Center Team Coordinator Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your career with our Call Centre Team Coordinator Course, crafted to equip professionals with the vital skills for success. Master communication techniques to improve customer satisfaction, optimise call routing, and manage large call volumes efficiently. Develop leadership skills, resolve conflicts, and encourage team participation using tried-and-tested strategies. Learn to put in place feedback systems, set KPIs, and drive ongoing improvements. Join now to transform your call centre operations and lead confidently.

Elevify advantages

Develop skills

  • Master communication: Improve customer interactions with effective communication skills.
  • Optimise call routing: Streamline call flows so that high volumes are handled efficiently.
  • Lead teams effectively: Build trust and sort out conflicts with impactful leadership.
  • Boost engagement: Put recognition systems in place to motivate and encourage employees.
  • Improve performance: Set and measure KPIs for continuous team improvement.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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