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Internal Ombudsman Evaluation and Improvement Course

Internal Ombudsman Evaluation and Improvement Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Internal Ombudsman Evaluation and Improvement Course teaches you how to set up effective channels, map out workflows, and track performance using clear indicators and dashboards. You'll learn key legal and regulatory aspects, risk management, data quality, and communication focused on citizens, while developing practical plans for governance, ongoing improvements, and implementation to boost transparency, accountability, and service outcomes.

Elevify advantages

Develop skills

  • Design citizen-friendly ombudsman channels: practical, inclusive and quick to roll out.
  • Map and optimise complaint workflows: reduce bottlenecks, delays and rework swiftly.
  • Build KPI dashboards and reports: monitor SLAs, satisfaction and service quality.
  • Ensure legal compliance in ombudsman operations: LGPD, deadlines, transparency requirements.
  • Plan governance and improvements: short-term solutions plus lasting reforms.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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