Health Services Organization Course
The Health Services Organisation Course equips you with skills to manage outpatient clinics effectively. Master appointment scheduling, capacity planning, demand management, triage, clinical workflows, and data integration. Apply lean methods, team roles, governance, and performance metrics to reduce delays, enhance safety, and improve patient satisfaction through informed decisions in hospital settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills in the Health Services Organisation Course to optimise outpatient clinics. Cover appointment scheduling, capacity planning, demand management, triage, clinical workflows, and seamless information flow. Master lean techniques, team roles, governance structures, and performance measurement to minimise delays, boost safety, and enhance patient experience using data-driven strategies.
Elevify advantages
Develop skills
- Clinic KPIs and dashboards to monitor wait times, safety, and patient satisfaction.
- Smart scheduling and capacity planning to reduce no-shows and align staff with demand.
- Optimise patient flow by eliminating bottlenecks using lean principles, queues, and PDSA cycles.
- Define team-based clinic roles for clear tasks, handoffs, and escalations ensuring safe care.
- Establish governance and shift systems with reporting lines, huddles, and extended-hour coverage.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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