Patient Communication Skills Course
This course equips healthcare workers with strong, caring communication skills for handling tough patient talks, delivering bad news, and end-of-life discussions. You'll gain practical scripts, ways to de-escalate tension, skills for family meetings, and self-care strategies to avoid burnout and boost teamwork.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to manage challenging patient talks with clear confidence. Master simple language, empathy, de-escalation methods, and SPIKES for bad news delivery. Practise real scripts, family huddles, follow-up plans, plus self-care routines to fight burnout and improve team collaboration.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, right tone, and body language confidently.
- Explain medical diagnoses in simple terms with teach-back methods and no jargon.
- Quickly calm emotional situations like anger, denial, or fears using empathy techniques.
- Facilitate family meetings to align on wishes, cover DNR orders, and record joint decisions.
- Safeguard your wellbeing and team through debriefs, spotting burnout signs, and seeking support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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